Improve your customer support with Axelor
Ticket creation – incident tracking – live dialogue, stay as close as possible to your customers to satisfy them faster, easier, more simply.
Easily create tickets
You can create customer tickets quickly and in a few clicks. Assign them to members of your team or take care of them yourself.
Each ticket can be linked to a client, contact or opportunity, and you can link it to a current project.
Build customer loyalty
A happy customer is a loyal customer. With the Axelor management software’s customer support application,
you will better meet your customers’ expectations for a tenfold satisfaction.
Monitor at any time the performance of your customer support, the volume of tickets to be processed, the resolution times, the respect of SLAs… Thanks to Axelor ERP, after-sales service has never been so simple.
Precise monitoring of ticket resolution
Thanks to a simplified interface, you can immediately see the progress of each open ticket, whether they are completed, late or not assigned. Monitor deadlines at all times and reassure your customers about the resolution time.
You also have access to a history of all tickets processed by customersto establish performance reports and continuously improve customer relations.
Give access to your customers
Your customers can, if you wish, directly create their tickets online thanks to a specific access. These automatically appear in the ERP support module and are ready to be processed by your teams.
Detailed monitoring line by line
Track all your tickets line by line with unparalleled accuracy for an easier overview and leave nothing out.
Simplified comment and response management
The Axelor customer support application allows you to insert comments that may or may not be visible to the customer. Avoid errors when sending files by enriching the ticket with relevant information. You can also respond directly to customers via this application.
With Axelor, you can also manage all your sales processes
and coordinate them with your Human Resources processes to achieve operational perfection.
With Axelor, you can also manage your entire business relationship
for better monitoring and improving the performance of your sales teams.