Helpdesk

Improve your customer support with Axelor Open Suite Axelor Open Suite

 

Ticket creation – incident tracking – live dialogue, stay as close as possible to your customers to satisfy them faster, easier, more simply.

Easily create tickets

You can create customer tickets quickly and in a few clicks. Assign them to members of your team or take care of them yourself. Each ticket can be linked to a customer, a contact or a lead, and you can link it to a current project.

Build customer loyalty

A happy customer is a loyal customer. With the Axelor Open Suite management software’s customer support application, you will better meet your customers’ expectations for increased satisfaction.

Precise dashboards

Follow at any time the performance of your customer support, the volume of tickets to be treated, the resolution times, the respect of SLAs… Thanks to Axelor ERP, after-sales service has never been so simple.

Give access to your customers

Your customers can, if you wish, directly create their tickets online thanks to a specific access. These automatically appear in the ERP support module and are ready to be processed by your teams.

Detailed reporting line by line

Track all your tickets line by line with unparalleled accuracy for a global view and leave nothing out.

Follow the ticket resolution

Thanks to a simplified interface, you can immediately see the progress of each open ticket, whether completed, late or not assigned. Monitor deadlines at all times and reassure your customers about the resolution time. You also have access to a history of all tickets processed by customer to establish performance reports and continuously improve customer relations.

Simplified management of comments and answers

The Axelor Open Suite customer support application allows you to insert comments that may or may not be visible to the customer. Avoid errors when sending files by enriching the ticket with relevant information. You can also respond directly to customers via the software.