Why choose a Cloud CRM ?

Softwares in SaaS (“Software as a Service”) mode are rapidly spreading across companies. A high variety of Cloud services are being used every day, such as social networks, streaming platforms, or business management solutions.

CRM solutions have been accessible in Cloud mode for a few years now, and have become the norm.
Find out the specificities of SaaS CRM and the best reasons to choose an online solution for customer relationship management.

Differences between Cloud and on-premise CRM

crm cloud

Different installation and access procedures

An on-premise CRM is installed on the company’s own servers and workstations.
Hosted on the editor’s servers (or a specialized service provider’s servers), a SaaS customer relationship management software can be accessed through a web browser.
A third and hybrid procedure also exists : hosted on the company’s servers, the Cloud CRM can be accessed through a web browser without being installed on all workstations.

Different billing terms

On-premise CRM

The software license price is paid in full from the start, for a “permanent” use, excluding recurrent costs for services such as support, training… or custom developments that may be needed later on.
The license cost is fully paid from the start, and you can then use the software for an unlimited period (expect if specific conditions apply).


You gain access to the service by paying a yearly or monthly fee, to which additional costs such as support or training may be added…

Axelor’s CRM being Open Source, its billing is different. The software is free, there is no license cost at all.
Only recurrent services such as maintenance will be charged monthly if you subscribe to them. For the Cloud mode, you will only pay for infomanagement and hosting fees.

What makes Axelor’s Cloud CRM unique is that, being Open Source, you may decide at any time to locally download the application and take control over your CRM, as you have access to all source codes.

Benefits of a Cloud CRM

An On-premise CRM is a valid choice for certain companies in certain contexts. Yet, a customer relationship management solution in SaaS mode offers multiple advantages.

crm cloud

Reduced initial investments

With a Cloud CRM, initial investments are drastically reduced, if not non-existent. The company doesn’t need to invest in specific servers or workstations, and doesn’t need to pay the whole ownership cost from the start, as it would have in the case of a proprietary software.

With a SaaS CRM, costs are spread over time, and can easily be calculated on the long term.

The difference between Cloud and On-premise global costs for the whole lifecycle of a software may vary depending on several factors such as the service provider, your company’s specificities, or the project’s scale.

The Axelor solutions being Open Source and license-free, estimating costs over the next few years becomes so much easier.

Simple and fast implementation

A Cloud CRM does not require any software to be installed on the company’s servers or workstations, as it is accessed through a web browser.
Implementation is thus a lot simpler, and faster. Implementation costs are also reduced, with fewer internal resources needed.

A mobile CRM

Unlike a solution installed on a specific workstation, a customer relationship management software in SaaS mode can be accessed on any mobile device with a web browser.
Axelor’s CRM is perfectly suited for the Cloud and fully responsive, thanks to its modern architecture.
Your users can access their data even when travelling, using their portable devices.

Frequent and automatic updates

A Cloud CRM benefits from frequent and automatic technical and security updates. There’s no need for installation on servers or workstations anymore.

With a locally installed CRM, you have full control over your data, yet it is also up to you to ensure its safety. However, with a SaaS solution, data safety is the editor’s or integrator’s responsibility.

Discover Axelor’s Cloud CRM